How to take enquiries on WhatsApp from your website
Short answer: Add a WhatsApp button to your page. When a visitor taps it, WhatsApp opens on their phone with a first message already typed and addressed to you. They tap send, and the enquiry lands in your WhatsApp like any other chat.
Why WhatsApp beats a contact form for most Indian businesses
Your customers already use WhatsApp every day. A form makes them type their details and wait. A WhatsApp tap feels like messaging a person, and you can reply with photos, prices or a voice note.
Set it up well
- Use a number someone actually watches during business hours.
- Pre-fill a first message that tells you where the visitor came from, such as "Hi, I saw your page and want to ask about…".
- Put the button near the top of the page, not just at the bottom.
- Say when you reply, for example "We reply within an hour, 10am to 7pm."
The catch: taps that never become messages
Plenty of people tap the button and never press send. On most websites those people are simply lost.
OurLink.is counts every WhatsApp tap on its own, even when no message follows. You can see how many people were interested, not just how many wrote in. Enquiries sent through your page's form go into one list. Each one gets a status (new, contacted, follow up, won, lost or spam), so nobody is forgotten.
Keep a form as a backup
Some visitors would rather not share their WhatsApp number. A short enquiry form with name, phone and question gives them another way in.