Refunds and cancellation.
Short, because it should be.
Last updated 19 August 2026
Seven days, no questions
If you pay us and change your mind within 7 days, tell us and we will refund the whole amount. We will ask what went wrong, because it is useful to us, and you do not have to answer.
This applies to your first payment and to every renewal. If a yearly plan renewed and you had forgotten about it, that is exactly the case this is for.
Cancelling after that
Cancel any time in settings, or write to us. Your plan keeps working until the end of the period you have already paid for, and then it does not renew. We do not refund part of a term after the seven day window, because we cannot get back the cost of running your page for those months.
There are exceptions and we apply them without argument.
- We broke something significant and did not fix it. If the service did not do what this website says it does, for a meaningful stretch of time, tell us and we will work out a fair number.
- You were charged twice. Refunded in full, immediately, and we will apologise.
- You were charged after cancelling. Same.
- Something happened to you. Illness, a death, a business closing. Tell us. We are a small company and we can use judgement.
What cancelling does, and does not do
What happens when you cancel
- Your page
- Keeps working at ourlink.is/yourname. Nothing is deleted.
- Your own domain
- Stops pointing at us. Your page is still there on the OurLink address.
- Our name at the bottom
- Comes back.
- Languages
- Back to 1. The others are kept, not deleted, and return if you pay again.
- Extra pages
- Beyond the free limit they are unpublished, not deleted. Your content is safe.
- Your enquiries
- All still there. Still exportable. Always.
- Team members
- Lose access. Their notes stay on the enquiries.
How the money comes back
- It goes back the way it came. A UPI payment returns to that UPI account. A card returns to that card.
- 5 to 7 working days, usually less. The delay is at the bank, not with us.
- GST already paid to the government is refunded with the rest, and we issue a credit note.
- We do not refund by any other route, and we will never ask you for your bank details over WhatsApp to process a refund. If someone claiming to be us does that, it is not us. Report it.
The things we cannot refund
- A domain you bought. You bought it from your registrar, not from us. Ask them.
- Money your customers paid you. That never came to us. It went to your bank through Razorpay. Refunding your customer is between you and them.
- Razorpay's own fees on payments you took.
Asking for a refund
Message the OurLink team on WhatsApp and say which payment and roughly when. You do not need an invoice number, though it makes it faster. We reply within two working days.