Grievance officer.
Indian law requires an Indian company running a service like this to name a real person you can complain to. Here they are.
Last updated 19 August 2026
Who to write to
Grievance officer details
- Name
- Rohit
- Designation
- Grievance Officer
- Company
- CodeEdge Tech and Ventures Private Limited
- dm@ourlink.is
- Postal address
- Rohit, Grievance OfficerCodeEdge Tech and Ventures Private LimitedNo 53, 4th Cross, Nagappa BlockSrirampuram, Bengaluru NorthBengaluru 560021, Karnataka, India
- Working hours
- Monday to Friday, 10:00 to 18:00 IST, excluding public holidays
This is a real person at a real address, not a shared inbox with a label on it. The address above is our registered office, so a letter sent to it reaches us.
What to bring here
- A complaint about how we handled your personal data, after the data page did not solve it.
- A page on OurLink you reported where you disagree with what we decided.
- Content on OurLink that infringes your copyright or trademark.
- Your page or your account was taken down and you believe we got it wrong.
- Anything where you have already contacted support and are not satisfied.
What to bring somewhere else first
- Everyday help with your page. Write to support. It is faster and this is not what the officer is for.
- A dispute with a business you found on an OurLink page. Take it up with that business, or with the consumer forum. We provided the address, not the goods.
- Something urgent and dangerous. Contact the police. We cannot act as fast as they can.
How to complain, and what happens
What to include: your name and how to reach you. What happened, with dates. The page address, if there is one. What you have already tried. What you want us to do.
Complaint timeline
- Within 24 hours
- We acknowledge that we have it
- Within 15 days
- We give you a decision, with a reason. This is the legal limit and we treat it as one.
- If it involves personal data
- We may act faster. We will not act slower.
If a complaint takes longer than 15 days we will tell you before day 15, say why, and give a new date. We will not go quiet on you.
Above us
- For personal data, the Data Protection Board of India, under the Digital Personal Data Protection Act 2023.
- For consumer matters, the National Consumer Helpline on 1915, or your district consumer forum.
- For content and intermediary matters, the Grievance Appellate Committee set up under the Information Technology Rules 2021.